FAQ

1. Order Placement & Payment Security

Q1: How can I place an order?

The ordering process is straightforward and easy, which only takes 4 steps:

 

Select Products: Browse our catalog and add your favorite items to the shopping cart

Fill in Information: Proceed to the checkout page and fill in your shipping address and contact information accurately

Secure Payment: We support major global credit cards including Visa, Mastercard, American Express and Discover. All transactions are completed directly through a highly encrypted payment gateway without tedious redirects

Confirm Order: After successful payment, you will receive an order confirmation email immediately, and then we will process your shipment promptly

🔒 Security Guarantee: We adopt the globally recognized PCI-DSS certified platform and end-to-end encryption technology. It means your credit card information will be processed directly through protected financial channels, and our system will not store any sensitive card data of yours, ensuring 100% secure and worry-free payment

Q2: Is my payment information secure?

Absolutely secure. Protecting your privacy and fund security is our top priority. We have adopted a dual protection system:

 

Global Financial-Grade Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest global payment data security requirements

Bank-Level Encryption Technology: With SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address will be locked in real time during transmission. Even our back-end staff cannot access your private card information, guaranteeing a worry-free shopping experience

2. Order Shipment & Delivery Time (US Direct Shipping Advantage)

Q3: Where is my order shipped from and how long does delivery take?

All our products are shipped directly from the USA Warehouse, ensuring quality control and efficient processing:

 

Order Processing: After order confirmation (usually within 12 hours after successful payment), we will finish sorting and hand over to the logistics company within 2 working days

Estimated Delivery Time:

US Domestic Orders: Enjoy express logistics service, with standard delivery time of 3-5 working days

International Orders: Generally 7-15 working days, subject to the destination distance and local logistics speed

3. Tariffs & Import Duties (All-Inclusive Worry-Free Service)

Q4: Do I need to pay extra tariffs or import duties upon receipt?

Not at all. To make your cross-border shopping as smooth as local shopping, we implement an all-inclusive pricing policy:

 

All Taxes Included: The total amount you pay on the checkout page covers product cost, international shipping fee, as well as possible import tariffs and VAT of the destination country

No Hidden Fees: After the package arrives, you don't need to pay any extra fees to customs or courier companies. We will handle all customs clearance and tax payment procedures for you

Worry-Free Receipt: Since we have prepaid relevant taxes, your package will pass customs more smoothly, truly achieving "what you see is what you pay"

4. Order Tracking & After-Sales Service

Q5: How can I track my order's shipping status in real time?

We provide fully transparent real-time tracking service through the following ways:

 

Email Notification: After the order is shipped, the system will automatically send a tracking number to your registered email address jane786464@hotmail.com

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the "Order History" section

Official Tracking: You can use the tracking number to check the exact location and estimated delivery date of your package on the official websites of carriers such as UPS, DHL and FedEx